Refund policy

Gamzzo Refund and Return Policy

At Gamzzo, we are committed to providing you with high-quality plants and exceptional service. Please review our refund and return policy carefully to understand your rights and responsibilities.

Plant Health Guarantee

We guarantee that your plants will meet our quality standards. Upon receipt, please inspect your order immediately. Contact us right away if you receive a damaged item or the wrong item. While we take great care in packaging, plants can occasionally sustain severe damage during transit, and we are here to assist in such cases.

Guidelines for Plant Settlement

Plants need time to acclimate to their new environment. To help your plants settle after shipping, we recommend following the care guidelines provided with your purchase.

Unique Plant Variations

Every plant is unique, and slight variations from the photos on our product pages are normal. Once an order is placed, we begin preparing it for shipment immediately, so cancellations or adjustments are not possible.

Customer Support

Our plant experts are always here to assist you with any questions or concerns about your plants. Our assistance lasts a lifetime. For expert advice, contact us at info@gamzzo.com.

Eligibility for Refund

Refunds are available under the following conditions:

Severe Damage: Plants that suffer severe damage during transit—such as completely broken leaves or branches, or total death—are eligible for a refund.

Cosmetic Damage: Minor marks, imperfections or temporary leaf drop are considered normal and do not qualify for a refund.

Rescheduled Delivery: Plants that sustain damage due to extended transit times caused by delivery rescheduling initiated by the recipient will not be eligible for a refund.

Condition on Return:

To be eligible for a return, items must be in their original condition, unworn, unused, with tags intact, and in the original packaging.

Repotting your plant within the first 30 days voids our guarantee.

Refund Request Process

If you believe your plant qualifies for a refund due to severe damage:

Take clear photographs of the damaged plant immediately upon opening the package, highlighting the affected areas.

Our team will review your request and may ask for additional information to assess the claim.

We reserve the right to determine whether the damage qualifies as severe and eligible for a refund.

If approved, we will provide a return shipping label and detailed instructions. Returns sent without prior authorization will not be accepted.

Smart Plant Care Devices Guarantee

Our smart plant care devices are designed to meet the highest standards of functionality and durability. However, in the event of issues, the following terms apply:

Manufacturer’s Warranty: All devices come with a 1-year limited manufacturer’s warranty covering defects in materials and workmanship. The warranty does not cover:

Damage caused by misuse, neglect, or unauthorized repairs.

Normal wear and tear or cosmetic damage that does not affect functionality.

Damage caused by accidents, power surges, or environmental factors (e.g., water, dust, or extreme temperatures).

Inspection Upon Receipt: Inspect your device upon delivery. If it arrives damaged or defective, contact us on the same day to initiate a replacement or refund request. Requests made more than 7 days after delivery will not be eligible for replacement or refund.

Eligibility for Refund/Replacement:

Devices that are defective or damaged during transit are eligible for a refund or replacement. Requests made more than 7 days after delivery will not be eligible for replacement or refund.

Devices that do not meet your expectations must be returned unused, in their original condition, and in the original packaging within 14 days of delivery. A restocking fee of 20% may apply.

Guidelines for Device Use

Follow the user manual included with your device for proper installation and usage.

Damage caused by improper installation or unauthorized modifications voids the warranty.

Refund Request Process for Smart Devices

If you believe your device qualifies for a refund or replacement:

Provide Documentation: Include a clear description of the issue, photos or videos showing the problem, and proof of purchase.

Review Process: Our team will assess your claim and determine if the item qualifies for a refund or replacement. We reserve the right to request additional information or testing before making a decision.

Return Authorization: If approved, we will provide a return shipping label and instructions. Returns sent without prior authorization will not be accepted.

Customer Support

Our support team is available to assist with troubleshooting or operational questions. Contact us at info@gamzzo.com for expert advice and assistance.

Non-Returnable Items

Sale items, discounted items, and gift cards are not eligible for returns.

Live plants

Orders shipped with tracking are considered delivered once tracking confirms receipt. If you do not receive your order, contact us immediately to investigate.

Devices damaged due to customer misuse or unauthorized repairs are not eligible for return.

If plants or devices are damaged due to prolonged transit time resulting from refused delivery or delayed pickup, they will not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed to your original payment method. Please allow your bank or credit card company time to process and post the refund.

Order Cancellation or Refused Delivery

Cancelling an order after processing has begun, or refusing delivery upon arrival, will incur additional charges to cover handling, repotting, packaging, and shipping costs. These charges will be deducted from any eligible refund.

A 40% restocking fee and return shipping charges will apply.

Plants that sustain damage

due to prolonged transit time resulting from refused delivery or delayed pickup, they will not be eligible for a refund.

By engaging with Gamzzo, you agree to the terms and conditions outlined in this policy. We are committed to resolving any issues promptly and ensuring your satisfaction.